shipping policy

Shipping Policy

This Shipping Policy describes how and when orders placed through our website are processed and shipped.

1. Order Processing Time

Orders are processed within 1–3 business days after payment has been received, unless stated otherwise. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

We work with reliable shipping partners. Estimated delivery times are as follows:

Netherlands: 1–2 business days
Belgium: 2–3 business days
Europe: 3–7 business days
International: 7–14 business days

Please note that delivery times are estimates and may vary due to circumstances beyond our control, such as customs procedures, weather conditions, or carrier delays.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on the destination, weight, and size of the order. Any free shipping offers will be clearly stated on the website.

4. Shipment Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number, if available, allowing you to track your shipment.

5. International Shipping and Customs

International orders may be subject to customs duties, import taxes, or other fees. These charges are the responsibility of the customer and are not covered or reimbursed by us.

6. Incorrect Address or Unclaimed Packages

It is the customer’s responsibility to provide a correct and complete shipping address. If a package is returned due to an incorrect address or failure to collect it, additional shipping costs may be charged.

7. Damaged or Lost Shipments

If your order arrives damaged or appears to be lost, please contact us within 7 days of receipt (or expected delivery date). We will work with the carrier to find an appropriate solution.